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Security & Privacy Statement.
VipKids has a firm commitment to
privacy. The following discloses our information gathering and
dissemination practices for this web site: www.vipkids.co.uk. We use your
IP address to diagnose problems with our server, and to administer our web
site. Your IP address is used to help identify you and your order and to
gather broad demographic information. Our site registration forms require
users to give us contact information [like their e-mail address and name],
unique identifiers [passwords] and financial information [account or
credit card numbers]. We use customer contact information from the
registration form to send the user information about our company and it's
products. The customer contact information from the registration form is
also used to contact the visitor/customer to this site during business
hours for either customer service support or any order-processing
questions we may have. The customer will also be contacted to confirm the
deliver date and time of purchases. Users may 'opt-out' of receiving
future mailings; by e-mailing/writing/telephoning us accordingly giving
your full details. Financial information that is collected is used to
check the users qualifications for registration and to bill/invoice the
user for products and services. Unique identifiers [such as passwords] are
collected to verify the users identity and for use as account numbers in
our records system. Please see our [ ordering page ] for information on
purchasing, data security and encryption for credit card payments.
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Are there any additional Costs?
No. Presently, all product prices for
merchandise displayed on this web site
are fully inclusive. [See Upholstery above]. Delivery Free For
Mainland UK only unless otherwise stated.
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Warranty: (United Kingdom)
THE FOLLOWING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR
IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR
ANY PARTICULAR PURPOSE. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES WHICH
EXTEND BEYOND THE LIMITED WARRANTY DESCRIBED BELOW.
VipKids warrant that the merchandise
you purchase from us will be free from defects in material and
workmanship. This warranty applies to you as the original purchaser only,
and only to merchandise which has remained at the original delivery site
for a period of 30 days. If the company shall receive a written complaint
from a customer in respect of products found to be defective in respect of
materials or workmanship only within 7 days of delivery the company after
it has had a reasonable time to investigate the same and examine the
products in dispute shall be entitled at its opinion to repair or replace
the defective product or refund the purchase price.
This warranty does not cover:
► Wear, fading or shrinkage
of fabric.
► Damage due to misuse, abuse
or accidents.
► Damage or discolouration
caused by sunlight or artificial lighting sources.
► Variation of the colour or
graining of wood or wood products.
► Ridges or rough areas in
marble or variations in its colour or graining.
► The natural variation in
graining and colour of leather.
► Furnishings that have been
altered by the purchaser.
► Badly or incorrectly
assembled products by the purchaser.
If the furnishings we sell to you do not meet
the above warranty or any warranty expressed or implied, we will, at our
option, as your only remedy either (i) refund to you the purchase price in
exchange for a return of the merchandise, or (ii) repair or replace the
non-conforming item/piece/merchandise. Except to the extent expressly prohibited by
United Kingdom Law, we are not liable to you for any consequential or
incidental damage for breach of this or any other warranty.
Some assembly may be
required to furniture. Product pictures on this web site will be marked accordingly.
(Assembly Required)
Whilst we have endeavoured to represent
accurately the colours available of products, there may be some variation
between the colours shown on your monitor/in brochures and the finished
items.
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Are prices subject to change?
Our suppliers prices do
change from time to time, and because of this our own prices may change as
well. Therefore until your order is actually received by VipKids there may
be a change in the price of such merchandise. When placing orders,
prices are subject to correction in the event of calculation, printing or
web site error. If a pricing error occurs,
we will contact you before proceeding with your order. See [terms of
business]. You have the right to
cancel your order, with a full refund, in the case of pricing errors on
the part of VipKids. This does not effect your statutory rights under
United Kingdom law.
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How long will my order take?
I am sure you
appreciate that to provide quality
does take a little time.....In order to offer the best selection of
children's products available, VipKids is and continues to work with
many highly skilled craftsmen and women world-wide and as a result, delivery dates
will vary by individual item and manufacturing artisan.
You
should allow around 21 days for normal delivery and up to 10 weeks for larger
specialised custom products, specialised
requirements and imported items. You
will find estimated delivery periods stated with each individual products shown. We do
keep you well informed on the progress of your purchase throughout
manufacture. If you are concerned about any purchase or the delivery
of an ordered items, please don't hesitate to contact us. Your attention
is brought to 'deliveries' on the web site terms and conditions page.
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Are
delivery costs refunded if merchandise is returned?
We
do not refund delivery costs of returned items, which are the
responsibility of the customer. We suggest customers send all returns via
insured mail/courier for protection against damage or loss. [Exception to this
rule would be when goods are received by the customer in a faulty or
damaged condition]. All goods must be returned in the original
packaging. This does not effect your statutory right
under United Kingdom Law. In the event of
good received damaged please contact our offices as soon as possible.
Liability:
If you have notified us of a problem
with your received goods, we will either make good any shortage or
non-delivery; replace or repair any goods that are damaged or defective
upon delivery; or refund to you the amount paid by you for the goods in
question in accordance with our Cancellations and Returns policy. We will
not be liable to you for any loss of profits, administrative
inconvenience, other persons employed by you to install or build products, disappointment, indirect or consequential loss or damage
arising out of any problem in relation to the goods.
We shall have no Liability to pay any money to you by way of compensation
other than any refund we make under these conditions. This does not affect
your statutory rights as a consumer, nor is it intended to exclude our
liability to you for fraudulent misrepresentation or for death or personal
injury resulting from our negligence.
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UK Delivery.
Whilst we do our utmost to abide to the delivery periods stated on our web
site you will appreciate that there can be a number of different companies
handling your order before it arrives at your home, this is especially
high when goods are being shipped in from an international manufacturing
base. UK deliveries of the products shown on our web site are carried out
by independent companies/carriers on behalf and directly from
our suppliers. therefore, although we can offer a guidance and
communication to these supplier/carriers, specific days and times are
outside of our control and delays, although rare, are sometimes
unavoidable.
Furniture
Deliveries: Are made to the address provided by you when you purchase
your goods. We/our suppliers or their carriers will provide the first
delivery free of charge. If you are not at home a card will be left by the
carriers for you to inform them of an alternative delivery date. If for
any reason the carrier is unable to make this second delivery due to there
being no one at home/anyone to received the goods, any further delivery
thereafter will be charged at £45.00 plus tax where applicable.
Exception to this rule: In some circumstances i.e. Thuka, Life
Time, Parisot etc. These suppliers will telephone 24/48 hours before delivery to
arrange a mutual convenient time to deliver your goods, you are informed
of this on your postal receipt. If for any reason the carrier is unable to
make this delivery due to there being no one at home, any further delivery
thereafter will be charged at £45.00 plus tax as applicable. This
charge will be payable before the goods are re-delivered.
Can merchandise be shipped Internationally?
- Overseas Refunds?
This web site is designed for United Kingdom (£) GBP sales only, and you should
always contact us for details
before making any purchase from other than the United Kingdom. PLEASE NOTE: Overseas visitors
should not make any purchases of our products online until they have
discussed their requirements with our offices. If an international
purchase is made using other than British Pounds Sterling and a refund is
necessary the purchaser may incur a currency conversion charge from their
own credit card company when refunding.
V.I.P. Kids cannot be held responsible for these charges incurred.
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Are the colours shown accurate?
Whilst we have endeavoured to represent accurately the colours on product
shown, there may be some variation between the colours shown on your
computer monitor and the finished items.
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What if my question is not listed here?
You will appreciate that we are unable to cover
all questions that may arise when considering a purchase from VipKids.
Please therefore contact us directly by email
anytime or telephone UK (01482) 831563 (Mon-Fri
9:30am to 5:00pm GMT) if you require further assistance.
Disclaimer:
This site contains a links page to other site and www.vipkids.co.uk cannot
be held responsible for the privacy/business practices or the contents of
such web site
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